This book outlines a professional approach to diagnosing the training and development needs of managers, in both the private and the public sectors. It provides a conceptual framework, and offers a rich compendium of techniques, practical guide-lines and tips for large and small enterprises, management centres and institutes, and those carrying out national and sectoral studies of needs.
This book offers a new, refreshing approach to productivity: why it is important, and how to manage and measure it. Productivity should be the starting-point of any business or management decision: it should be planned, organised, implemented, measured and corrected. In other words, productivity has to be managed